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BILLING QUESTIONS
- How do I cancel my membership?
Please choose from the list below the company that billed you:
For CCBill - click here to cancel your membership.
For Epoch - click here to cancel your membership.
For Verotel - click here to cancel your membership.
- What company name will I be billed by?
Your credit card will be discreetly billed by one of our authorized merchants: "CCBill", "Epoch" or "Verotel".
- How can I change my password or other information on my account?
We are sorry, but we cannot update your account information from our end. For security reasons we are not able to change your username, password, credit card number, expiration date, e-mail address, etc. You may, however, cancel your account and then sign up again as a new member. You may then enter any new information that you need to, as well as choose a different username and password, if you like.
- Do I have unlimited access with my trial membership?
YES, you will have unlimited access to ALL of the content offered on the site you sign up to and as a bonus we offer our members unlimited access to ALL our other sites aswell! We're confident as a trial member you'll be so impressed with the our content and want to become a full member to our site anyway, so no need to limited you.
- How does billing work on the Trial membership I purchased?
Many of our sites allow you to purchase a low cost trial membership that is good for a specified number of days. Trial memberships upgrade automatically to the standard monthly membership plan unless you cancel within the trial period (the specified number of days from which you purchased your trial). Please refer to the Terms and Conditions of the website that you joined for further information.
- How often will I be charged for your services?
Your account will be charged every thirty days from the day you originally subscribed. For example, if your account was activated on October 15th, your credit card will be automatically charged again on November 14th. If you cancel your account before that time, we will not renew your account. Instead your account will expire on that date. For example, if you were activated on October 15th and we receive your cancellation on October 30th, your account would expire on November 14th. If you joined on trial basis, the 30-day billing cycle begins at the end of the trial unless you cancel within the trial period. See the question above.
- What is your refund policy?
Our subscription fees are nonrefundable. You will receive the full benefits of your membership because your password remains active until the end of the most recent paid billing period no matter when you cancel during that period. Please refer to the Terms and Conditions of the website you joined for further information.
- How do I know that my membership was canceled?
When you use our automated cancel page you will get a confirmation page. Then the system will send a confirmation to the e-mail address that you provided when
you joined.
- Why have I not receive a cancellation confirmation email?
It may take up to 24 hours to receive your confirmation Email. If your email has changed since you signed up or if you used a different email to sign up you may need to confirm your cancelation with our billing suport. They will ask you for 2 of the following. Credit card or checking account number, Email you used to sign up, Member ID, or username.
For CCBill
WebSite: Click Here
E-mail: Click Here
For Epoch
WebSite: Click Here
E-mail: Click Here
For Verotel
WebSite: Click Here
E-mail: Click Here
If you are not sure who billed you, you can contact our customer support staff. Please fill out the required form, click here.
- I canceled but you are still billing me?
If you have completed our cancelation form and you are still being billed please check your account at one of the billing companies above.
- My question was not answered, can I e-mail you?
Certainly, you can contact our customer support staff. Please fill out the required form, click here.
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